Privacy Policy

Effective Date: 10 March 2026

DomestiPro Academy (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our learners, instructors, and visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, courses, and services.

By registering, accessing, or using DomestiPro Academy, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information:

Full name, email address, phone number, gender, date of birth
Payment information (for course purchases)
Profile details submitted for course enrollment or certification

1.2 Account Usage Data:

Login history and course progress
Certificates earned and completion dates
Interactions with course materials (quizzes, downloads, submissions)

1.3 Technical Information:

IP address, device type, operating system, browser type
Cookies and analytics data to improve user experience

2. How We Use Your Information

We use the collected information for the following purposes:

To provide and manage your courses, certificates, and learner account
To communicate course updates, platform announcements, and support information
To verify learner identities and issue certificates
To improve our platform, courses, and services
To process payments and maintain financial records
To comply with legal obligations

3. Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share information in the following situations:

With service providers and payment processors who help us deliver courses and manage payments
With employers or verified platforms, if you consent to share your certificates or profile information for job opportunities
If required by law, legal proceedings, or government authorities
To protect the rights, property, or safety of DomestiPro Academy or other users

4. Certificates and Verification

Learners’ certificates include unique Certificate IDs and QR codes for verification purposes
Employers or third parties can verify certificates online using these identifiers
Personal information included in certificates is limited to what is necessary for verification (e.g., learner name, course, completion date)

5. Data Security

We implement reasonable technical, administrative, and physical measures to protect your personal information against unauthorized access, disclosure, or alteration.

However, no system is completely secure. By using DomestiPro Academy, you acknowledge that we cannot guarantee absolute security.

6. Data Retention

We retain personal data as long as necessary to provide services, fulfill legal obligations, and maintain accurate records.
Certificates and learner records are stored indefinitely unless deleted due to account closure or policy violations.

7. Learner Rights

You have the right to:

Access your personal information and request corrections
Request deletion of personal information (subject to legal and platform obligations)
Opt-out of marketing communications while still accessing course content
Request information on how your data is used

Requests can be sent to support@domestipro.co.za.

8. Cookies and Analytics

We may use cookies and similar technologies to improve platform usability, track progress, and provide personalized content
You may choose to disable cookies, but some features may not function correctly

9. Children’s Privacy

DomestiPro Academy is intended for adult learners (18 years and older)
We do not knowingly collect personal information from children under 18

10. Changes to Privacy Policy

We may update this Privacy Policy periodically
Significant changes will be communicated via email or platform notice
Continued use of DomestiPro Academy after changes constitutes acceptance

11. Contact Us

For questions or concerns about this Privacy Policy or your personal information:
Email: support@domestipro.co.za
Phone: +27 60 482 0770

By using DomestiPro Academy, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described.