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Course: Professional Laundry & Garment Care ...
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Course Outline

Professional Laundry & Garment Care Basics

Text lesson

Case Study: Accidentally shrinking a client’s shirt – what went wrong?

Scenario:

Nomsa works as a domestic worker for Mr. and Mrs. van der Merwe. One morning, she notices Mr. van der Merwe’s favorite white cotton shirt is very wrinkled and needs washing. In a rush, Nomsa throws the shirt in the washing machine with a hot water setting and a strong detergent.

When the washing cycle finishes, she realizes the shirt has shrunk and is now too small to wear comfortably.


What Went Wrong

  1. Wrong Water Temperature:

    • Cotton can shrink if washed in hot water, especially for clothing that has not been pre-shrunk.

  2. Incorrect Detergent Use:

    • Strong detergent or too much detergent can affect the fibers, making the shirt stiff or more prone to shrinkage.

  3. Not Checking the Label:

    • The care label on the shirt clearly stated: “Machine wash cold, gentle cycle.” Nomsa did not check it.

  4. Rushing:

    • Being in a hurry caused her to skip important steps like sorting clothes and reading labels.


Impact

  • The shirt is damaged and unwearable.

  • Mr. van der Merwe is upset because it was his favorite shirt.

  • Nomsa’s trustworthiness is questioned, even though she is usually reliable.


Lesson Learned

  1. Always check clothing labels before washing.

  2. Use the correct water temperature and detergent for each fabric.

  3. Handle clothes carefully and avoid rushing.

  4. Mistakes can be prevented with attention to detail and patience.


Discussion / Reflection

Ask yourself:

  • How would you handle a similar situation if it happens in your household?

  • What steps could you take to prevent shrinking clothes in the future?

Tip: When in doubt, wash delicate or special clothes by hand or on a gentle cycle to avoid damage.